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Image by Nathan Dumlao

Shipping and Exchanges

Image by Nathan Dumlao

Shipping and Exchanges 

We do not offer shipping at this time.  Our products are avaible in store,   local delivery is available for bulk orders and specialty items.


Please contact us for details!

Phone: (343) 297-7297


We strive to provide the best products and services for your pets.

In the event that you need to exchange a purchased item, please review our exchange-only policy outlined below:


Eligibility for Exchange:     Exchanges are only accepted within 14 days of the original purchase date.

The item must be unused, in its original packaging, and accompanied by the original receipt.


Non-Exchangeable Items:   Perishable goods, specified grooming products, personalized items and final sale items are not eligible for exchange. Any items showing signs of wear, damage, or misuse will not be accepted.


Process for Exchanges: To initiate an exchange, please visit us with the original receipt. Our staff will inspect the item to ensure it meets the exchange criteria. If eligible, you may choose a replacement item of equal or lesser value.


No Refunds: Our policy strictly allows for exchanges only; we do not provide refunds.


Exchanges for Services:  In the case of services, such as grooming or boarding, exchanges will be considered based on the circumstances and availability.


Exceptions: Managerial discretion may be applied in certain cases to address unique circumstances.


Notification of Defects: If you believe the item is defective, please notify us promptly. Defective items may be subject to manufacturer warranty procedures.


Policy Changes: [Pawsitive Natural Pet Resort Inc] reserves the right to modify this exchange-only policy at any time. Any changes will be communicated through our website or in-store notices. We appreciate your understanding and cooperation with our exchange policy as we aim to ensure the satisfaction and well-being of your pets. If you have any questions or concerns, please feel free to contact our customer service team.


Pet Health Guarantee

We understand that pets have different grooming needs, which is why we offer a variety of grooming services, including bathing, haircuts, and nail trims. Our experienced groomers will ensure your pet looks and feels their best.


We also offer boarding services for those times when you need to be away from home. Our boarding facilities provide a safe and comfortable environment for your pets, so you can have peace of mind knowing they are in good hands!

We stand behind our satisfaction guarantee. If you're not completely satisfied with your experience, please let us know, we will address your concerns and ensure your satisfaction.

Your feedback is valuable, and we are committed to delivering the exceptional service you and your pets deserve.

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